Shipping policy

Last Registered:  03/23/2026

At PIKANOU, we are committed to processing and shipping your orders with care and efficiency.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times
Estimated delivery times may vary depending on the destination and carrier.
United States: 3–7 business days
International: 7–21 business days

Please note that delivery times are estimates and may be affected by factors beyond our control.

Shipping Costs
Shipping fees are calculated at checkout based on the shipping destination and available delivery methods.

Tracking Information
When available, tracking information will be sent by email once your order has been shipped.

Delays

PIKANOU is not responsible for shipping delays caused by carriers, customs, weather conditions, high order volume, or incorrect/incomplete shipping information provided by the customer.

Incorrect Address
Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee address changes once an order has been processed.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at info@pikanou.com. We will review the issue and work with the carrier when appropriate.

International Orders
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility.

Contact
For any shipping-related questions, please contact us at:
info@pikanou.com
www.pikanou.com⁠